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Review rules

On HorecaPodcast companies are reviewed only by professionals of the sector with a verified role and business. No company — not even a paying one — can delete or hide a review.

From review to reply

  1. 1ReviewA verified member writes stars and text
  2. 2ModerationThe editors check spam and rules
  3. 3OnlineOn the company page, with role and type of business
  4. 4ReplyThe company can reply publicly

Who can write a review

  • Only members with an account who completed the professional profile (type of business, role, region).
  • Their role and business are verified by the editors: the member gives the name and city of the business and a proof (a public link where they appear, or a document). The editors check it by hand, sometimes with a phone call. Documents are deleted right after the decision.
  • The verification lasts 24 months and only as long as role and type of business in the profile stay the same.
  • One review per member per company, which can be edited. Edits are moderated too; meanwhile the previous version stays online.
  • No one can review a company they work for: we block it when the email is on the company domain, and the editors remove reviews with a conflict of interest.

How moderation works

Every review is read by the editors before going online. An automatic filter flags probable spam and the tone, but a negative review is not rejected because it is negative: a review is not published, or is removed, only if it breaks one of these rules, and the reason is always recorded:

  • Insults or vulgar language
  • Fake review or experience that did not happen
  • Conflict of interest (employee, competitor, relative)
  • Personal data or contacts of others
  • Spam or advertising
  • Not about the reviewed company

Length: from 40 to 2000 characters. The page shows first name, surname initial, role, type of business and region of the author — never email, phone or other contacts.

Red lines

  • Not for saleNo company, not even Premium or Partner, can delete or hide a review.
  • Reply or reportA company can reply publicly or report the review to the editors. A report does not hide the review.
  • The editors decideOnly for a violation of the rules, with the reason recorded in the log.
  • Real numbersAverage, count and the stars shown to search engines come only from reviews written here and approved.

In three steps

For members

  1. In your account complete the professional profile.
  2. In My reviews ask for the verification of your business.
  3. Open the company page and write your review.

For companies

  1. Sign in to your company area and open «Reviews».
  2. Reply to each review, free with any plan: the reply appears under it. No account? Send it to the editors from the contacts page.
  3. If a review breaks the rules, report it explaining why.

Questions or a review to report as a reader? Write to the editors from the contacts page. Editorial policy